Question 1

How long does it take to analyze a case file?

Accepted Answer

Page analyzes most case files in under 10 minutes, regardless of size. Files with 1,000+ pages typically complete in 5-15 minutes. You’ll receive condition-level summaries, key findings, and interactive timelines as soon as analysis is complete.

Question 2

What file formats does Page support?

Accepted Answer

Page supports PDF, TIFF, and scanned documents — the standard formats used by the VA. Our AI can read both typed and handwritten records, including medical notes, C&P exam reports, and service records.

Question 3

How accurate is Page’s AI analysis?

Accepted Answer

Page’s AI has been trained specifically on VA disability case files and achieves over 95% accuracy in evidence identification. Every finding includes a direct reference to the source document, so attorneys can always verify the AI’s work.

Question 4

Can Page handle large case files?

Accepted Answer

Yes. Page routinely processes files with thousands of pages. There’s no file size limit — if a veteran has decades of medical records, Page can handle it.

Question 5

Is my client data safe with Page?

Accepted Answer

Absolutely. Page is SOC 2 Type II compliant, meaning our security controls have been independently audited and verified. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We maintain Business Associate Agreements with all infrastructure providers.

Question 6

Does Page have a BAA (Business Associate Agreement)?

Accepted Answer

Yes. We execute BAAs with all our clients and maintain BAAs with our infrastructure providers (AWS). We take HIPAA alignment seriously and have implemented comprehensive administrative, technical, and physical safeguards.

Question 7

Where is my data stored?

Accepted Answer

All data is stored on encrypted AWS servers within the United States. We do not store data outside the US, and we maintain zero data retention agreements with our AI processing providers.

Question 8

How does per-client pricing work?

Accepted Answer

You pay a one-time fee per client for the lifetime of that client’s case with Page. There are no monthly subscriptions or per-seat licenses. This means your cost is directly tied to the value you receive — the more cases you handle with Page, the better your ROI.

Question 9

Are there volume discounts?

Accepted Answer

Yes. We offer volume discounts starting at 200 clients per year. Discounts range from 5% at 200 clients to 20% at 1,000+ clients. Contact us for custom pricing at higher volumes.

Question 10

Is there a free trial?

Accepted Answer

We offer a personalized demo where you can see Page analyze one of your actual case files. This gives you a much better sense of the value than a generic trial. Contact us at team@pageai.co to schedule your demo.

Question 11

How do I get started with Page?

Accepted Answer

Getting started is simple: schedule a demo, and we’ll walk you through the platform using one of your actual cases. Onboarding typically takes less than a day, and our team provides full support throughout the process.

Question 12

What onboarding support is included?

Accepted Answer

Every new firm gets a dedicated onboarding specialist who will help you set up your account, train your team, and ensure you’re getting maximum value from Page. Onboarding is included at no additional cost.

Question 13

Can I import existing cases into Page?

Accepted Answer

Yes. You can upload existing case files to Page at any time. Many firms start by analyzing their most complex active cases to see immediate value, then gradually bring in their full caseload.

Frequently Asked Questions

Product

Security & Compliance

Pricing

Getting Started

Still have questions?